Shipping Policy

Order Processing

Our goal is to ship orders as quickly as possible.

Orders placed Monday through Friday before 4:00 PM EST are generally shipped the same business day.

Orders placed after 4:00 PM EST Monday through Friday will generally ship on the next business day.

Orders placed on weekends will generally ship on the next business day.

A $1.00 processing fee is added to one-time orders.

Standard Shipping

Standard orders generally ship within 24–48 hours and typically arrive within approximately 5–7 business days after shipment.

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances outside of our control.

Tracking

Once your order has shipped, tracking information will be provided when available.

Customers can use the tracking information to monitor the progress of their shipment.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If your order has not shipped yet, you may be able to update your shipping address through your Promix account.

Once an order has shipped, address changes may no longer be possible.

Lost or Missing Packages

We strongly recommend adding package protection at checkout.

If package protection is purchased and an eligible package is lost or missing, customers may submit a claim for a replacement or store credit.

If package protection is not purchased and tracking confirms that the package was delivered, Promix may be unable to provide a refund for the carrier-confirmed delivery.

Please first check with household members, neighbors, or your building manager if a package appears to be missing.

International Shipping

International shipping availability, delivery times, duties, and other charges may vary by destination.

Customers are responsible for applicable customs duties, taxes, and other fees unless otherwise stated at checkout.

International returns are generally not accepted unless the product arrives damaged.

Delivery Delays

Shipping and delivery dates are estimates only.

Promix Nutrition is not responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect shipping information, or other circumstances beyond our reasonable control.

Contact

For shipping questions or assistance with an order, please contact:

Email: orders@promixnutrition.com

Promix Nutrition reserves the right to update this Shipping Policy at any time.